Can I cancel my plan?
Yes. Once you cancel you won’t be charged again, but you are responsible for whatever charges have already been incurred for the current billing period. For example, if your billing cycle is on the 18th of every month, and you cancel on the 24th, you’ll still have to pay for the current month, but you won’t be charged again after that. In order to treat everyone equally, no exceptions will be made.
Do I have to pay to start using SurveyToGo?
No. You can register & start using SurveyToGo for free. You will even receive 50-interviews preloaded for free. Go ahead, take SurveyToGo for a ride and test it. We know you will love it.
Do Test-Interviews count the same as production-interviews?
As long as your survey is in Test-Mode you can generate as many test interviews as you like without your account getting deducted for it. As soon as you switch the survey to production mode, your account gets deducted for any production-interview you generate.
Please note that you can only accumulate upto 10 test-interviews per survey, afterwhich the new test-interviews overwrite the old ones.
Do I need to purchase any server licenses?
SurveyToGo works in a hosted-service mode. It means you won’t have to pay for nor install complicated servers as we take care of all that on our secured hosted environment for you. SurveyToGo is available only in this model.
Do I have to sign a long term contract?
No. SurveyToGo is a pay-as-you-go service. There are no long term contracts or commitments on your part. You simply pay month-to-month. If you cancel, you’ll be billed for the current month, but you won’t be billed again. Please note that once you cancel you won’t have any access to your data anymore. You can export all the data though at any time during your active subscription period.
Are there per-user fees?
No. The prices you see above are all inclusive. For example, the Premium plan is $2,499/month for unlimited number of users. That means you pay $2,499/month total no matter how many users you have.
What types of payment do you accept?
Currently we accept Visa, Mastercard, and American Express. We do not accept PayPal. In special cases we may allow wire transfer payments. Please contact us for more details.
Do you have any discounts for academic or non-profit organizations conducting research?
Dooblo understands the limited budgets of academic and non-profit organizations and has therefore decided to make SurveyToGo available at a highly discounted usage to academic organizations (students included) and non-profit organizations engaged in public surveys. We currently offer SurveyToGo in the following highly discounted payment model: