FAQs

FREQUENTLY ASKED QUESTIONS


If you have questions about SurveyToGo or the purchasing process just email us and we’ll get right back to you.

Our state-of-the-art computer servers are protected by biometric locks and 24-hour surveillance. Our product software and infrastructure is updated regularly with the latest security patches. Our network is protected by an enterprise-class firewall that’s guaranteed to keep your data safe.

Cove Venture LLP. understands the limited budgets of academic and non-profit organizations and has therefore decided to make SurveyToGo available at a highly discounted usage to academic organizations (students included) and non-profit organizations engaged in public surveys. We currently offer SurveyToGo in the following highly discounted payment model: Highly Discounted payment model (50% of all prices): Intended for academic/non-profit organizations using SurveyToGo to collect research data that will become directly available to the general public. This payment model includes 50% discount on all purchases (in the form of when you buy X results, you get 2X interviews added to your account). To enlist to our discounted usage program – please send an email to info@coveventure.com and tell us about your needs – we will take care of the rest!

We currently accept Visa, Mastercard, and American Express. We do not accept PayPal. In special cases we may allow Neft bank transfer payments. Please contact us for more details.

No. The prices you see above are all inclusive. For example, the Premium package is $1,210 for 6,000 interviews. That means you pay $1,210 total no matter how many users, surveys or devices you have.

No. SurveyToGo is a pay-as-you-go service. There are no long term contracts or commitments on your part. You simply pay whenever you need to generate more interviews. If you stop using SurveyToGo, you won’t have to pay for anything.

SurveyToGo works in a hosted-service mode. It means you won’t have to pay for or install complicated servers as we take care of all that on our secured hosted environment for you. SurveyToGo is only available in this model.

As long as your survey is in Test-Mode you can generate as many test interviews as you like without your account getting deducted for it. As soon as you switch the survey to production mode, your account gets deducted for any production-interview you generate. Please note that you can only accumulate upto 10 test-interviews per survey, afterwhich the new test-interviews overwrite the old ones.